Archive for Web/Tech

Four Things To Fix at Uber—and None of Them were the CEO

Four Things To Fix at Uber—and None of Them were the CEO

Now that the CEO of Uber is out, maybe the company can actually pay attention to what matters to brands: the customers. Brands grow, create loyalty, and stay ahead of the competition by paying attention to how consumers experience and value the brand. Understanding these…

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Forget Brand Loyalty: Brand Experience Is How Consumers Connect

Forget Brand Loyalty: Brand Experience Is How Consumers Connect

We make consumer choices constantly. When you go to a great restaurant, or a happening urban center like Oakland’s UpTown, or even Home Depot, what you remember is the experience. It’s how our minds work. The choreography of the interaction sets consumers up for a…

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Marketing to Millennials: It’s Not What You Think

Marketing to Millennials: It’s Not What You Think

What’s the spin on millennials? How do you market to them? They don’t seem to like advertising or being “sold to.” Well, does anyone? When you’ve grown up in a world where the technology is always on, where you control your newsfeed and media, you ignore…

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Ask a 10-year-old what your brand is about

Ask a 10-year-old what your brand is about

I was driving my 10 year old son to school one day when he piped up and said that MacDonalds was a company that sold crappy food that made people unhealthy. I asked him why. He said that’s what everyone at school says—his friends, teachers, everybody. You…

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How People Search for Healthcare – like everything else, online, mobile and fast

How People Search for Healthcare – like everything else, online, mobile and fast

With specific demographic groups access to the web is not through a computer or lap top but through their phone This is particularly true for two specific groups – from those using smart phones under 20 to the age of 30, and the Hispanic market overall.

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Barnes & Noble: retail store or Nook?– the value of location

Barnes & Noble: retail store or Nook?– the value of location

why not focus on the bookstores? What else that’s totally unique does Barnes & Noble really have? With over 5,000 retail environments they can and should reinvent themselves into more that a bookstore.

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BIG DATA – it’s where the real value is for brands

BIG DATA – it’s where the real value is for brands

Businesses, governments, even you and me have so much data—how the heck do we keep track of our exploding world? It’s like suddenly having the Library of Congress in your bedroom: what good is it if you can’t even figure out how to find anything?

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The Starbucks Channel — the perfect way to connect to their brand

The Starbucks Channel — the perfect way to connect to their brand

Starbucks radically gets they are not a seller of coffee and donuts. They really get that they are selling experiences and a location, a place to be and be with others in your own world and an environment that brings a world to you.

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Branding Steve Jobs — in a doll

Branding Steve Jobs — in a doll

What more could the most passionately loyalist Applephiles crave more than their own personal Steve Jobs sitting next to them as they ponder the use of their new iPad or Macbook Air, looking over to see Steve watching with approval; what could be better?

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Apple Store in Grand Central Station: A Brilliant Retail Strategy

Apple Store in Grand Central Station: A Brilliant Retail Strategy

Although most people think of an Apple Store as being part of an upscale mall or some other a high-end retail location, Grand Central Station really is the perfect location, and it shows that the Apple real estate group really “gets it” about retail. It’s about nurturing the ecology that brings together consumers, location and buying opportunity.

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