Archive for Corporate Branding

Considering a rebrand? It’s not as simple as you think…

Considering a rebrand? It’s not as simple as you think…

Relaunching a brand? It’s never as simple as you might think. Although you have a vision of the final outcome, it’s sort of like that overdue kitchen remodeling project. There are numerous unexpected pitfalls and obstacles (and some real opportunities) to go through to reach…

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Four Things To Fix at Uber—and None of Them were the CEO

Four Things To Fix at Uber—and None of Them were the CEO

Now that the CEO of Uber is out, maybe the company can actually pay attention to what matters to brands: the customers. Brands grow, create loyalty, and stay ahead of the competition by paying attention to how consumers experience and value the brand. Understanding these…

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One Brand, One Experience: 7 essentials of shaping a brand campaign

One Brand, One Experience: 7 essentials of shaping a brand campaign

  In developing a brand strategy and implementing it in real things that customers and partners see, it’s essential to unify what your brand says and looks like and how it shapes the consumer’s experience. Strategy drives the language, design, and marketing channels. Here are…

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A Dis-United Experience

A Dis-United Experience

Every aircraft, every flight, is an opportunity to deliver the brand “experience.” It’s the cumulative effect of flying on time, the condition of the aircraft, the entertainment media provided, the flight attendants, the seats, the smiles or kindness you receive.

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Forget Brand Loyalty: Brand Experience Is How Consumers Connect

Forget Brand Loyalty: Brand Experience Is How Consumers Connect

We make consumer choices constantly. When you go to a great restaurant, or a happening urban center like Oakland’s UpTown, or even Home Depot, what you remember is the experience. It’s how our minds work. The choreography of the interaction sets consumers up for a…

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How Wells Fargo Lost Its Brand

How Wells Fargo Lost Its Brand

Wells Fargo had an amazing reputation prior to the disaster that took down the CEO last summer. It was the friendly stagecoach bank with a historic legacy dating back to 1852. It was the main street bank with friendly service and great folks on the…

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What Donald Trump Can Teach Us about Branding and Marketing

What Donald Trump Can Teach Us about Branding and Marketing

The Not-A-Politician Brand So roughly a year ago, a bunch of friends and I could do nothing but make jokes about Donald Trump running for president. It seemed so silly! This self-promoter from The Apprentice who takes pride in saying he’s rich (very rich), who…

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Owning the outdoors – How REI’s brand was redefined by closing on Black Friday

Owning the outdoors – How REI’s brand was redefined by closing on Black Friday

REI’s decision to close on Black Friday this year was a revolutionary and actually anti-retail idea – don’t go shopping the day after Thanksgiving on Black Friday: go outdoors, do something with your friends and family. This move was so dramatic the CEO wasn’t quite…

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Ask a 10-year-old what your brand is about

Ask a 10-year-old what your brand is about

I was driving my 10 year old son to school one day when he piped up and said that MacDonalds was a company that sold crappy food that made people unhealthy. I asked him why. He said that’s what everyone at school says—his friends, teachers, everybody. You…

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Customers’ values: the new branding tool

Customers’ values: the new branding tool

You may be paying more but look at all these cool things Whole Foods is supporting! You get the feeling that the extra amount you may be spending is going to something worthy and good, something that you may be connected to or are committed to and is a part of your local community.

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