Blog

Steven Donaldson
Principal

Trader Joes vs. Whole Foods: Are they the same customers for different brands?

In the retail world there can be brands that appear to be competitors but are in reality more symbiotic.  They in fact frequently like to be located near each other. The key to these symbiotic brands is their customers. They have similar customers  whose behavior is very similar around product choice, product brands, their own perceived needs and type of products they see as categorically better than others.

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For example, some marketers may see Trader Joe’s and Whole Foods as competitors but that’s not really so. They are very different animals in terms of their product mix, store size, private labels, sourcing, brand positioning and staffing and compensation model. What’s similar about these two brands are the customers. There’s probably a 95% overlap in the customers that shop both stores for very different reasons.

Why’s the customer the same?

The customers in both cases are not just shopping for food but looking for quality or as perceived by the shopper, something more than just a generic or average  brand of milk, bread or cereals—something perceived as higher quality, gourmet, organic, or otherwise of unique value to the customer.  In both cases some key characteristics stand out about the Whole Foods and Trader Joe’s customers:

  • discriminating, seeking something unique and different
  • avoiding traditional brands, perceived as being lower quality
  • eating healthy, label conscious and ingredient aware
  • educated about nutrition, often knowing more about gourmet and natural foods

Yes, there are distinct differences with both of these customers as well. But thisimgres-13 overlap is what keeps them seeking products from both stores. Trade Joe’s customers seek deals and want more value. Whole Foods customers focus more on organic and the local farmer sustainability model as a concept in food production.

The store concept

The differences between the stores is striking, Trader Joe’s is whimsical, humorous and focuses on what’s in it for you, the customer. Handwritten signs, small store formats that are easily accessible and a limited number of SKU’s, most of which are TJ’s private labels, build a a predictability into visiting the store and security in what you’re buying.  And, every store reflects something about the local community such as its own unique mural.

On the other hand, Whole Foods is a full service grocery with the entire range of products available along with its own private label. The store environment and signage uses a lot of natural materials, woods, and recycled products, with a big focus on organic, natural and where the foods come from. The intent is to promote sustainability, organic sourcing and that you, as the buyer, are supporting more than Whole Foods: a wide range of suppliers that you care about.

Their brand promises

Whole Foods clearly is promising the customer a sustainable shopping experience that provides you with healthy, quality foods along with supporting the farmers and producers in your region -sustainability is the promise. Their story, their newsletters their social media is all based on the local areas they serve and the products they carry.

Trader Joe’s is about healthy natural foods at a great price and, by the way, we got all this great stuff just for you. Their promise is really -we’re just looking to provide you the best price on great healthy stuff you’re looking for.

Now these are very different. This is the key to the differentiation between these brands and where they show up and who their customers are. I feel strongly this is the key to making a brand successful against competitors and to be a great fit with other similar but not really identical retailers.

Lessons about brand differentiation
Don’t be what others are; fit around your competitor’s offerings and stay as unique as you can with what your core offerings are. Don’t try to out-promise them with the same commitments, but come from what the customer really wants and fit into a niche that’s only yours.

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